Essay --

A. Interview in a Hospitality Consultancy Business in London 1. Definition of the Term Hospitality Hospitality can be defined as the relationship process between a guest and a host. It may involve services in restaurants, hotels, resorts, clubs or other services that deals with tourists (Barrows & Bosselman, 1999). 2. Hospitality Industry Contribution in UK’s GDP The hospitality industry contributes 6.7% of total GDP (Gross Domestic Product) in the UK (United Kingdom) (Staywyse, 2012). 3. Difference between the Products and Services Offered in a 4* Hotel and in Bed and Breakfast There is very much difference between the products and services offered in a four-star hotel and in a bed and breakfast. Since, it is identified that the four-star hotel covers following services and products (Vine, 1981): 1. 24 hours available reception service for both insiders and outsiders 2. Lobby with sitting arrangement and beverage service 3. Both breakfast buffet and room service availability 4. Minibars as whole or beverages in room services 5. Cosmetic products availability in a large scale of hotel’s bathroom 6. Internet access and internet terminal 7. Restaurant 8. Leisure clubs On the side, the bed and breakfast (B&B) are those who possess following types of products and services (Kimball, 2007): 1. Family-owned or private homes services 2. Provides services to overnight customers on rent 3. Accommodation typically includes breakfast 4. Provide support to the consumers about directions, information about the local area, and sightseeing suggestions. 4. Definition of Flat and Tall Organizational Structure i. Flat Organizational Structure A flat organizational structure or a horizontal organizational structure can be defined as a ... ...ity organization so that the human resource in a hotel or restaurants can meet the lifestyle of Chinese guest and visitors. Likewise, hospitality organization, in case of implementation of such legislation, now needs to increase and enhance their securities within and outside the hotel or restaurants so that foreigner visitors can easily move from one area to another without any fear. In addition, the requirement of more Chinese restaurants or foods and beverages will be increase so that the hospitality organization has to take effective measure to meet the needs and expectation of Chinese visitors and guests. Thus, these all the areas of a hospitality organization which will influence by the implementation of such legislation in the region and so the hospitability organization need to take productive actions to meet with the future requirements and necessitates.